Mechanical Technician | RAD Resources SA | Bloemfontein, Free State, South Africa

·         ABOUT THE POSITION

·         The successful candidate will be responsible to provide a cost effective electronic/mechanical testing, repair and support capability.

·         Main responsibilities:

·         Maintaining a friendly and organised customer service environment and ensuring that client queries are handled accurately in a professional manner and that you are presentable at all times.

·         Assisting with technical support provided by the department, both telephonic and at the counter.

·         Responsible for the mechanical and electronic testing and repairing of all products.

·         Ensuring that all equipment repaired and tested performs in their original state and to our quality standard.

·         Logging all failures to ensure that the quality department at Head Office receives proper and useful feedback about failures experienced, and assisting the Production and R&D department in establishing of failure trends and suggesting possible improvements to our product(s).

·         Assisting with the designing and improvement of test jigs to improve our service capabilities.

·         Responsible for the capturing of SAP and or CRM transactions during the service and repair processes.

·         Assisting when necessary with other ad-hoc duties; i.e. training, updating of technical data, exhibitions, site support, the testing of new products, special site requirements.

·         Managing optimal relationships with the client base, ensuring that the needs of the client come first.

·         Maintaining the highest level of neatness and adhered to all Occupational Health and Safety standards.

·         Responding to incoming technical support queries via all contact channels (live chat, calls, zoho desk email tickets).

·         Ensuring that written communication is responded to within the specified SLA’s for each channel.

·         Ensuring that all communication with our clients is of the required quality as outlined in the department’s QA script.

·         Capturing all relevant information on inbound calls (zoho desk interaction logging)

·         Required Qualifications / Experience:

·         In possession of or studying towards N3/S2 (Electronic or Mechanical or Electro-Mechanical Engineering)

·         Good knowledge and understanding of electronic concepts

·         Displays good practical ability

·         Must have extensive knowledge of all company products.

·         Desired Skills:

·         eletronics

·         mechanical

·         zoho

·         Repair

·         Inspection

·         Desired Work Experience:

·         2 to 5 years

·         Desired Qualification Level:

·         Diploma

·         About The Employer:

·         Our client is based in Bloemfontein.