General Manager Service and Parts (Aftersales)
Keywords Service & Maintenance, workshop servicing, business development
Work Exp 5+ years (7.5+ years)
Job Location Kenya
Industry Automobile / Auto Ancillary / Auto Components
Functional Area Administration, Commercial, Business Development, Sales & Marketing
Job Role Operational / Strategic /Business development of After Sales (Service and Parts)
Qualification Diploma / Degree Engineering/Automotive Engineering/Sales & Marketing/MBA
Desired Candidate Profile
Technical Skills-Parts Knowledge
Workshop management skills
Sales & Marketing
Coordinate Operational and Strategic matters with Service and Parts Managers.
After sales operations and facilities Management to ensure smooth running of After sales (Service and Parts departments)
Identify Develop and follow-up Business opportunities.
Identification of training needs for technicians and floor supervisors.
Effectively interacting with customers for effective problem solving and resolving issues.
Maintain a high Customer Satisfaction Score for the After sales department
Ensure that Aftersales department is run of performance-based criteria.
Coordinate with marketing department to develop promotion campaigns to increase after sales business.
Business development through, personal aggressive sales & marketing efforts.
To apply for this job please visit www.naukri.com.