General Manager Service and Parts (Aftersales) | Mechanical engineering jobs

Job Designation:
General Manager Service and Parts (Aftersales)
Keywords Service & Maintenance, workshop servicing, business development
Work Exp 5+ years (7.5+ years)

Job Location Kenya

Industry Automobile / Auto Ancillary / Auto Components

Functional Area Administration, Commercial, Business Development, Sales & Marketing

Job Role Operational / Strategic /Business development of After Sales (Service and Parts)

Qualification Diploma / Degree Engineering/Automotive Engineering/Sales & Marketing/MBA

Desired Candidate Profile

Technical Skills-Parts Knowledge
Workshop management skills
Maintenance Skills
Business Development
Sales & Marketing
Personal Skills

Interpersonal skills
Management skills
Communication skills
Self-Driven

Job Description

Coordinate Operational and Strategic matters with Service and Parts Managers.
After sales operations and facilities Management to ensure smooth running of After sales (Service and Parts departments)
Identify Develop and follow-up Business opportunities.
Identification of training needs for technicians and floor supervisors.
Effectively interacting with customers for effective problem solving and resolving issues.
Maintain a high Customer Satisfaction Score for the After sales department
Ensure that Aftersales department is run of performance-based criteria.
Coordinate with marketing department to develop promotion campaigns to increase after sales business.
Business development through, personal aggressive sales & marketing efforts.